Politique de remboursement
Returns & Refund Policy
Right of Withdrawal
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, you must notify us within this 14-day period by initiating a return request through your account at: https://shopify.com/107822022995/account
Once you have notified us, you must return the items within 14 days. We will issue a full refund — including the standard delivery cost — within 14 days of receiving your returned items.
Return Shipping
Return shipping costs are at the customer's expense
Exemptions
The right of withdrawal does not apply to:
- Personalised or custom-made items
- Perishable goods
- Sealed goods that are not suitable for return due to health or hygiene reasons, once opened
- [Add any other exemptions relevant to your products]
Refunds
Refunds will be issued to your original payment method within 14 days of us receiving your returned items. Standard outbound shipping costs are included in the refund; premium or express delivery upgrades are not.
Non-EU Customers
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.aurasei@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.aurasei@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.v